How We Collect, Use and Protect Your Information
This Privacy Policy explains how TMA Services Ltd collects and uses personal data when you visit this website, contact us, or request services. It is written to reflect UK GDPR and the Data Protection Act 2018 in clear, practical language.
Who We Are
This website is operated by TMA Services Ltd. Throughout this page, "we", "our" and "us" refer to the business that manages this website and provides the services described on it. You can edit this business name wherever it appears if your trading details change.
Business Name
TMA Services Ltd
Company Number
16059101
Contact Email
sean.mckay@tma-services.co.uk
Postal Address
1 Caves Mews, 35 Caves Road, St Leonards-on-Sea, East Sussex, United Kingdom
What Data We Collect
Depending on how you use the website, we may collect the following categories of personal data:
- Contact details such as your name, email address, phone number, and any information you submit through our contact form or by email.
- Booking or enquiry details such as the equipment type, requested service, location details, and any notes you provide.
- Technical and usage data such as IP address, browser type, device information, pages visited, and approximate location information if analytics tools are enabled.
- Cookie-related data where cookies or similar technologies are used to help the site function, measure performance, or improve user experience.
How We Use Your Data
- To respond to enquiries and provide quotations, bookings, servicing updates, and aftercare.
- To manage operational records, customer communication, invoicing, and service history where relevant.
- To understand website usage and improve our services, content, and website performance.
- To protect the website, prevent misuse, and maintain security of our systems and data.
Our Legal Basis For Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the situation, we rely on one or more of the following:
Contract
Where we need your data to respond to a service request, arrange a booking, or carry out work you have asked us to perform.
Legitimate Interests
Where it is reasonable for us to use data to run and improve the business, maintain records, and keep the website secure.
Legal Obligation
Where we must retain or disclose information to comply with tax, accounting, consumer, or other legal obligations.
Consent
Where consent is required, such as for non-essential cookies or optional marketing communications, you can withdraw that consent at any time.
Data Storage, Retention and Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration. Information submitted through this website and related business records is only kept for as long as reasonably necessary for the purpose it was collected, including legal, accounting, and reporting requirements.
No website or online system can ever be guaranteed to be completely secure. However, we review the systems we use, limit access where appropriate, and aim to keep personal data accurate, relevant, and protected.
Data Sharing and Third Parties
We do not sell your personal data. We may share personal data only where it is necessary to operate the website or deliver our services, for example with:
- Website hosting, email, analytics, and technical support providers.
- Suppliers, payment providers, or delivery partners where needed to complete a job or support a booking.
- Professional advisers, regulators, courts, or authorities where disclosure is legally required or necessary to protect our legal rights.